Handbook of Management Scales/Conflict resolution
Jump to navigation
Jump to search
Conflict resolution (alpha = 0.90)[edit | edit source]
Items[edit | edit source]
- If there is a conflict, a solution is found during discussions. (-)
- In this buyer-seller relationship, both parties contribute to constructive conflict resolution. (-)
- In this buyer-seller relationship, conflicts are solved to the mutual advantage of both parties. (-)
Source[edit | edit source]
- Hammervoll (2009): Channel cooperation: a reflective scale. The International Journal of Logistics Management, Vol. 20, No. 3, pp. 301-321. Based on: Kaufmann/Dant (1992), Haugland/Reve (1996).