Handbook of Management Scales/Conflict resolution
Conﬂict resolution (alpha = 0.90)
- If there is a conﬂict, a solution is found during discussions. (-)
- In this buyer-seller relationship, both parties contribute to constructive conﬂict resolution. (-)
- In this buyer-seller relationship, conﬂicts are solved to the mutual advantage of both parties. (-)
- Hammervoll (2009): Channel cooperation: a reﬂective scale. The International Journal of Logistics Management, Vol. 20, No. 3, pp. 301-321. Based on: Kaufmann/Dant (1992), Haugland/Reve (1996).