Handbook of Management Scales/Buyer operational performance

Buyer operational performance (alpha = 0.95)

Description

The authors identify key constructs related to supply chain management. Based on a systematic instrument develop process, they develop a set of reliable, valid, and unidimensional measurement scales.

Items

• Volume flexibility (0.37)
• Delivery speed (0.49)
• Delivery reliability/dependability (0.56)
• Product conformance to specifications (0.80)
• Cost (0.38)
• Rapid confirmation of customer orders (0.78)
• Rapid handling of customer complaints (0.76)
• Customer satisfaction (0.61)

Source

• Chen/Paulraj (2004): Towards a theory of supply chain management: the constructs and measurements. Journal of Operations Management, Vol. 22, No. 2, pp. 119–150

Comments

Some items seem to be formative rather than reflective.