Handbook of Management Scales/Buyer operational performance

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Buyer operational performance (alpha = 0.95)[edit]


The authors identify key constructs related to supply chain management. Based on a systematic instrument develop process, they develop a set of reliable, valid, and unidimensional measurement scales.


  • Volume flexibility (0.37)
  • Delivery speed (0.49)
  • Delivery reliability/dependability (0.56)
  • Product conformance to specifications (0.80)
  • Cost (0.38)
  • Rapid confirmation of customer orders (0.78)
  • Rapid handling of customer complaints (0.76)
  • Customer satisfaction (0.61)



Some items seem to be formative rather than reflective.