Handbook of Management Scales/Buyer's knowledge of supplier's past performance

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Buyer’s knowledge of supplier’s past performance (alpha = 0.84)[edit | edit source]

Definition[edit | edit source]

A supplier’s operational performance refers to the combination of product development efficiency, process improvements, quality conformity, and short lead time (Womack et al., 1990). (For simplicity, the authors refer to this as performance.)

Items[edit | edit source]

  • Our partner has a good grasp of our product-design performance.
  • Our partner has a good grasp of our process-design performance.
  • Our partner has a good grasp of our product-quality performance.
  • Our partner has a good estimate of the cost of the components/products we manufacture.

Source[edit | edit source]

Comments[edit | edit source]

Based on the definition, the items can be interpreted as formative; for example, certain dimensions of performance (e.g., ecological performance) are missing.

Related Scales[edit | edit source]

  • See various performance-related scales in the Handbook of Management Scales.