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ERP Internals/Modules/Customer Relationship Management

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CRM manages the enterprise's relationship with its customers. This includes determining who the high-value customers are and documenting what interactions the customers have had with the enterprise. Only large ERP packages have a CRM module.

Tables

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The CRM module uses the existing ERP tables as the source of its data. This is primarily the Contact, Customer, and Sales tables

Data Exchange

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CRM does not exchange transactions with other modules.

Transactions

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CRM does not have transactions.