ERP Internals/Data Tables/Customer/Customer Interaction

From Wikibooks, open books for an open world
Jump to: navigation, search

This table contains one record for every interaction between the business and the customer. This table is key to Customer Relationship Marketing.

Used by: Accounts Receivable, CRM

Key: Customer Number, Date/Time


  • Customer Number
  • Date/Time
  • Type (Telephone,Face-to-face,etc.)
  • Employee Number(s)
  • Location
  • Customer Attendees
  • Notes