Introduction to Library and Information Science/Annotation of Koening, Michael E. D. "Information Services and Downstream Productivity."
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Koenig, Michael E. D. “Information Services and Downstream Productivity.” Annual Review of Information Science and Technology 25 (1990): 55 – 86.
The overall idea of this article is how to measure productivity by the amount of information services that were received and used. Like anything else there are two schools of thought on how this can be done. There is the group that wants to make this process more mathematical and scientific and the other group that uses surveys and studies. The mathematical and scientific groups, like the Exxon Research Center, tried to measure the productivity with calculations and in a monetary value. While the United Kingdom conducted a survey that had people evaluate how much service they received and how it contributed to their productivity. In my opinion, who is to say what is the correct way and what will get you better, more precise results. I just believe that the more information that is gathered and used, the better chance of attaining accurate results.
The article wasn’t necessarily aimed at just the business world. The author did a great job at relating this to the library field by talking about the amount of knowledge you poses and how useful that makes you. It talked about the more knowledgeable you are, the more productive you will be, and the more assistance you will be able to provide. From our discussion last week in class about what makes a good librarian this was one of the major things that we all thought made a good librarian. I feel the more informed and versatile you are in all different aspects, the more you will have to draw upon and offer. All of that contributes to your ability to be more productive for the patrons that you assist.