Handbook of Management Scales/Benevolence

Benevolence (alpha = 0.94/0.95)

Description

Three facets of trustworthiness were measured based on scales designed by Mayer/Davis (1999) to assess the ability, benevolence, and integrity of a supervisor. The Likert-type scale ranged from 1 (strongly disagree) to 5 (strongly agree).

Definition

Benevolence reflects the sense that the trustee wants to “do good” to the truster, with “doing good” including concepts such as being caring and open.

Items

My supervisor is very concerned about my welfare.
My needs and desires are very important to my supervisor.
My supervisor would not knowingly do anything to hurt me.
My supervisor really looks out for what is important to me.
My supervisor will go out of his/her way to help me.

Source

Colquitt/Rodell (2011): Justice, trust, and trustworthiness: A longitudinal analysis integrating three theoretical perspectives. Academy of Management Journal, Vol. 54, No. 6, pp. 1183–1206

Related Scales

Benevolence (alpha = 0.8719)

Items

When making important decisions, our supply chain members are concerned about our welfare.
When we share our problems with our supply chain members, we know they will respond with understanding.
In the future we can count on our supply chain members to consider how their decisions and actions will affect us.
When it comes to things that are important to us, we can depend on our supply chain members' support.

Source

Min/Mentzer (2004): Developing and measuring supply chain management concepts. Journal of Business Logistics, Vol. 25, No. 1, pp. 63-99.