Handbook of Management Scales/Buyer assistance

Buyer assistance (alpha = 0.78)

Items

• OEM helps the suppliers to reduce costs.
• OEM helps the suppliers to improve quality.
• OEM provides the supplier flexibility to meet piece price and tooling cost objectives

Source

• Zhang et al. (2009): Do buyer cooperative actions matter under relational stress? Evidence from Japanese and U.S. assemblers in the U.S. automotive industry. Journal of Operations Management, Vol. 27, No. 6, pp. 479–494.