Knowledge Management Cases in Asia/Knowledge Management in a Law Enforcement Unit/Appendix 2: Interview Questions

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  1. What is your job title and job duty(s) related to knowledge management?
  2. What are the objectives of the KM system of the Unit? So far, to what extent, do you think the implementation of KM in the Unit has achieved the goal?
  3. What kinds of KM tools and /or strategies are being used by the Unit? Hansen mentioned knowledge strategies can be classified as :
    1. Stock strategy (efficiency- driven business): solves known problems. The quality of the solution is found in fast and inexpensive application to meet customer needs. An accumulation of knowledge to improve efficiency. Competitive advantage is achieved in the ability to make small adjustments in existing goods and services at a low price it characterized by known problems and known methods for solution
    2. Flow strategy (experience- driven business): solve large and complicated problems for customers, the problems are new, but they can be solved with existing methods in a specific context every time by effective adaptation. It is characterized by both new problems and existing methods for solution
    3. Growth strategy (expert-driven business): solve large, complex, risky, new and unusual problems for customers. There are continuous improvisation and innovation. Knowledge workers apply general high-level knowledge to understand, solve and learn. Learning from problem solving is important to be able to solve the next new and unknown problem for customers. So, knowledge of previous problems becomes obsolete. An expert-driven business is characterized by both new problems and new methods for solution.
    And How is these applied in the Force, a single strategy or multi strategies are applied?
  4. Why information-based KM initiatives and people based initiatives have to be classified? and which initiatives do you think is most significant to the KM development?
  5. What are the obstacles/challenges of such implementation? And how can you solve these problems?
  6. Does the application of the KM tools and/or strategies generate positive result(s) to the following aspects in the Unit?
    • Different departments
    • Quality of services?
  7. How do the KM systems support the daily operation of the Unit?
  8. Which departments/group of users would apply the KM system in their department?
  9. How would you organize knowledge sharing among officers who are working on the same criminal case?
  10. Can the KM system help managers make better decisions?
    • If yes, would you please give some examples?
  11. How the KM system be evaluated? Is there any performance indicators?
  12. Does the Unit solve the problem of information overload by any KM tools and/or strategies?
  13. Does the Unit have any best practice of applying KM in certain areas? Which initiative do you think is the most success one?
  14. What is the KM cycle of the Force?
    General explanation:
    Knowledge creation
    it involves developing new content or replacing existing content within the organization’s tacit and explicit knowledge. Through social and collaborative processes, as well as individual’s cognitive processes, such as reflection, knowledge is created.
    Knowledge storage and retrieval
    according to Alavi and Leidner, empirical studies have shown that while organizations create knowledge and learn, they also forget. Advanced computer storage technology and sophisticated retrieval techniques, such as content management, database management system can be effective tools in enhancing organizational memory. These tools increase the speed at which organizational memory can be accessed.
    Knowledge transfer
    knowledge transfer can be defined as the communication of knowledge from a source so that it is learned and applied by a recipient. It occurs at various levels in an organization; transfer o f knowledge between individuals, from individuals to explicit sources, from individual to groups, between groups, across groups and from the group to the organization.
    Knowledge Application
    how knowledge is applied in the organization
  15. What do you think about the future development of KM in the Force?