How to use a Motorola DVR/Boot Error Codes

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How to use a Motorola DVR
Identify | Connections | Setup | i-Guide | MSTV | Passport | Tivo | FireWire | Remote | Firmware/Software | Configuration | Bugs | Boot Errors | VOD Errors | Resets | Help

Boot Error Codes[edit]

If hardware or software problems occur, the DVR displays error codes on the LED display.

Code Description When Error Occurs Action Required
EP00 No error EP00 will only be shown on D01 of the diagnostics page (press OK 2 times while the box is off). The box will display 0 on the leftmost LCD numeral (.0 ) None
Eb 01 Object failed validation After the LED displays dl, indicating validation check failed Contact headend operator
Eb 02 Download time-out After cycling twice through the OOB frequencies None
Eb 03 Flash erase failed After software object download complete and EF is displayed Replace the set-top
Eb 04 Flash programming failed After software object download complete and FP is displayed Contact headend operator
Eb 05 Invalid DLC frequency After the LED displays dl, indicating validation check failed Contact headend operator
Eb 06 Hardware initialization failed After plugging the set-top into an electrical outlet to begin the boot cycle Replace the set-top
Eb 07 Object failed validation After software object download complete and FP is displayed Contact headend operator
Eb 07 Object failed validation After a successful software object download and the set-top is reset No action required because the set-top repeats the software object download
Eb 08 Reserved None None
Eb 09 Check failed Reset within two minutes of a complete software object download No action required because the set-top repeats software object download process
Eb 10 SUDB recreation After plugging the DCT into an electrical outlet to begin the boot cycle None
Eb 11 Invalid unit address Resettable only at factory Replace the DCT
Eb 11 Failed to lock onto OOB frequency After cycling twice through the OOB frequencies (LED then displays Eb 02 indicating the software object download was unsuccessful) Ensure proper cable connections
Eb 12 No COAC message received After cycling twice through the OOB frequencies (LED then displays Eb 02 indicating the software object download was unsuccessful) Contact headend operator
Eb 13 No DLC message received After cycling twice through the OOB frequencies (LED then displays Eb 02 indicating the software object download was unsuccessful) Contact headend operator
Eb 14 Bad object type or class After the LED displays dl, indicating failed during attempting download Contact headend operator
Eb 15 No matching platform ID found After cycling twice through the OOB frequencies (LED then displays Eb 02 indicating the software object download was unsuccessful) Contact headend operator
Eb 18 Object size mismatch After the LED displays dl, indicating failed during attempting download Contact headend operator
Eb 19 Object size failed range check After the LED displays dl, indicating failed during attempting download Contact headend operator
Eb 20 Invalid SUDB pointer After plugging the DCT into an electrical outlet to begin the boot cycle None
Au Authenticating Authenticating downloaded code (displays only after download) No action required
Ef Erasing Erasing Flash memory No action required
Fp Saving Flash memory is being programmed No action required
____ Download Done Network download complete No action required
Hunt Hunting for OOB Looking for OOB (Out of Band) frequency to download software No action required
FR 1 75.25 MHz Attempting to lock on frequency 1 No action required
FR 2 104.20 MHz Attempting to lock on frequency 2 No action required
FR # x MHz Attempting to lock on frequency #, where: #=3-10, x=72.75, 92.25,98.25,103.75,107.25,107.40,110.25, 116.25 MHz; respectively No action required
SEND / RFSH (display alternates) Receiving refresh Headend opeator has sent a "refresh" signal to update the subscription configuration. No action required