How to use a Motorola DVR/Boot Error Codes
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| How to use a Motorola DVR Identify | Connections | Setup | i-Guide | MSTV | Passport | Tivo | FireWire | Remote | Firmware/Software | Configuration | Bugs | Boot Errors | Resets | Help |
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[edit] Boot Error Codes
If hardware or software problems occur, the DVR displays error codes on the LED display.
| Code | Description | When Error Occurs | Action Required |
| Ep 00 | Fan Failed | EP00 Will only be shown on D01 of the status page (hold ok while box is off). Box will display 0 on leftmost LCD numeral (.0 ) | Replace fan or Box |
| Eb 01 | Object failed validation | After the LED displays dl, indicating validation check failed | Contact headend operator |
| Eb 02 | Download time-out | After cycling twice through the OOB frequencies | None |
| Eb 03 | Flash erase failed | After software object download complete and EF is displayed | Replace the set-top |
| Eb 04 | Flash programming failed | After software object download complete and FP is displayed | Contact headend operator |
| Eb 05 | Invalid DLC frequency | After the LED displays dl, indicating validation check failed | Contact headend operator |
| Eb 06 | Hardware initialization failed | After plugging the set-top into an electrical outlet to begin the boot cycle | Replace the set-top |
| Eb 07 | Object failed validation | After software object download complete and FP is displayed | Contact headend operator |
| Eb 07 | Object failed validation | After a successful software object download and the set-top is reset | No action required because the set-top repeats the software object download |
| Eb 08 | Reserved | None | None |
| Eb 09 | Check failed | Reset within two minutes of a complete software object download | No action required because the set-top repeats software object download process |
| Eb 10 | SUDB recreation | After plugging the DCT into an electrical outlet to begin the boot cycle | None |
| Eb 11 | Invalid unit address | Resetable only at factory | Replace the DCT |
| Eb 11 | Failed to lock onto OOB frequency | After cycling twice through the OOB frequencies (LED then displays Eb 02 indicating the software object download was unsuccessful) | Ensure proper cable connections |
| Eb 12 | No COAC message received | After cycling twice through the OOB frequencies (LED then displays Eb 02 indicating the software object download was unsuccessful) | Contact headend operator |
| Eb 13 | No DLC message received | After cycling twice through the OOB frequencies (LED then displays Eb 02 indicating the software object download was unsuccessful) | Contact headend operator |
| Eb 14 | Bad object type or class | After the LED displays dl, indicating failed during attempting download | Contact headend operator |
| Eb 15 | No matching platform ID found | After cycling twice through the OOB frequencies (LED then displays Eb 02 indicating the software object download was unsuccessful) | Contact headend operator |
| Eb 18 | Object size mismatch | After the LED displays dl, indicating failed during attempting download | Contact headend operator |
| Eb 19 | Object size failed range check | After the LED displays dl, indicating failed during attempting download | Contact headend operator |
| Eb 20 | Invalid SUDB pointer | After plugging the DCT into an electrical outlet to begin the boot cycle | None |
| Au | Authenticating | Authenticating downloaded code (displays only after download) | No action required |
| Ef | Erasing | Erasing Flash memory | No action required |
| Fp | Saving | Flash memory is being programmed | No action required |
| ____ | Download Done | Network download complete | No action required |
| Hunt | Hunting for OOB | Looking for OOB (Out of Band) frequency to download software | No action required |
| FR 1 | 75.25 MHz | Attempting to lock on frequency 1 | No action required |
| FR 2 | 104.20 MHz | Attempting to lock on frequency 2 | No action required |
| FR # | x MHz | Attempting to lock on frequency #, where: #=3-10, x=72.75, 92.25,98.25,103.75,107.25,107.40,110.25, 116.25 MHz; respectively | No action required |
| SEND / RFSH (display alternates) | Receiving refresh | Headend opeator has sent a "refresh" signal to update the subscription configuration. | No action required |
