Handbook of Management Scales/Loyalty
Loyalty (alpha = 0.78)[edit | edit source]
Description[edit | edit source]
It was aimed to measure Leader-Member Exchange (LMX). Therefore a multidimensional measure was developed and validated. Item analysis involving 302 working students, followed by construct and criterion-related validation using 249 employees representing two organizations resulted in a multidimensional LMX scale. The results provided support for the affect, loyalty, and contribution dimensions identified by Dienesch and Liden (1986), as well as a fourth dimension, professional respect. The following items are taken from the loyalty dimension of LMX.
Items[edit | edit source]
- My supervisor defends my work actions to a superior, even without complete knowledge of the issue in question.
- My supervisor would come to my defense if I were "attacked" by others.
- My supervisor would defend me to others in the organization if I made an honest mistake.
Source[edit | edit source]
Liden, R. C., Wu, J., Cao, X., & Wayne, S. J. (2015). Leader-Member Exchange Measurement. In The Oxford Handbook of Leader-Member Exchange (p. 29). Oxford, United Kingdom: Oxford University Press. https://doi.org/10.1093/oxfordhb/9780199326174.013.0006
Related Scales[edit | edit source]
Loyalty (AVE = 0.89; CR = 0.89)[edit | edit source]
Description[edit | edit source]
A previously used scale by Arnold & Reynolds (2003) was adapted to measure loyalty.
Items[edit | edit source]
- I am a loyal customer of this company. (0.80)
- I have developed a good relationship with this company. (0.95)
- I am loyal to this company. (0.93)
Source[edit | edit source]
Related Scales[edit | edit source]
Loyalty (alpha = 0.84)[edit | edit source]
Description[edit | edit source]
The authors reconceptualize organizational citizenship behavior (OCB) in terms of civic citizenship and propose a new OCB measurement. It uses five categories of citizenship: loyalty, obedience, social participation, advocacy participation, and functional participation. Based on data from 950 employees, support is found for the measurement's construct validity.
Definition[edit | edit source]
Organizational citizenship can be conceptualized as a global concept that includes all positive organizationally relevant behaviors of individual organization members.
Loyalty is understood as allegiance to an organization and promotion of its interests.
Items[edit | edit source]
- Represents organization favorably to outsiders. (0.75)
- Does not go out of way to defend organization against outside threats (R). (0.68)
- Does not tell outsiders this is a good place to work (R). (0.68)
- Does not defend organization when employees criticize it (R). (0.68)
- Actively promotes organization's products and services. (0.60)
- Would accept job at competing organization for more money (R). (0.59)
- Would not urge coworkers to invest money in organization (R). (0.54)
Source[edit | edit source]
Comments[edit | edit source]
The factor loadings of some of the items were below 0.60 and, thus, relatively low.