Handbook of Management Scales/Internet quality
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Internet quality (alpha = 0.72)
All Scales rated from 1 (strongly disagree) to 7 (strongly agree) except where noted.
- Grocer X has a sufficient range of product choices (I can get what I want).
- The products are the same quality as I can get in the store.
- The number of substitutions or out of stock items is reasonable.
- Boyer/Frohlich (2006): Analysis of Effects of Operational Execution on Repeat Purchasing for Heterogeneous Customer Segments. Production and Operations Management, Vol. 15, No. 2, pp. 229–242.