Handbook of Management Scales/Internal quality information usage

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Internal quality information usage (alpha = 0.80)[edit]

Description[edit]

Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items[edit]

  • Scrap rates of our primary product are readily available.
  • Rework rates of our primary product are readily available.
  • Cost of quality data concerning our primary product is readily available.
  • Quality information is displayed at most of the work stations.
  • Progress toward quality-related goals is displayed in our plant.
  • Information about defects is conveyed to the appropriate workstations.

Source[edit]

Related Scales[edit]