Handbook of Management Scales/Design quality management

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Design quality management (alpha = 0.74)[edit]

Description[edit]

Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items[edit]

  • Our design engineers are required to have some shop floor experience.
  • Our design engineers are required to have some marketing experience.
  • We use Taguchi methods extensively.
  • We use error prevention techniques such as Shingo in designing the manufacturing process.
  • Quality Function Deployment (QFD) is used in the design of our primary product.
  • There are engineers from other functional departments on a design team.

Source[edit]