Handbook of Management Scales/Customer responsiveness

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Customer responsiveness[edit]

Items[edit]

  • Develop new products in anticipation of customer needs
  • Incorporate the latest technologies in our products to satisfy customer needs
  • Offer products if we identify a new market segment
  • Respond at once if customer’s needs change
  • Respond quickly to special customer request
  • Be proactive in shaping customer’s needs rather than being reactive

Source[edit]