Handbook of Management Scales/Customer interaction

From Wikibooks, open books for an open world
< Handbook of Management Scales
Jump to: navigation, search

Customer interaction (alpha = 0.6572)[edit]

Items[edit]

  • We frequently are in close contact with our customers.
  • Our customers seldom visit our plant. (r)
  • Our customers give us feedback on quality and delivery performance.

Source[edit]

Related Scales[edit]