Handbook of Management Scales/Buyer operational performance
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Buyer operational performance (alpha = 0.95)[edit | edit source]
Description[edit | edit source]
The authors identify key constructs related to supply chain management. Based on a systematic instrument develop process, they develop a set of reliable, valid, and unidimensional measurement scales.
Items[edit | edit source]
- Volume flexibility (0.37)
- Delivery speed (0.49)
- Delivery reliability/dependability (0.56)
- Product conformance to specifications (0.80)
- Cost (0.38)
- Rapid confirmation of customer orders (0.78)
- Rapid handling of customer complaints (0.76)
- Customer satisfaction (0.61)
Source[edit | edit source]
Comments[edit | edit source]
Some items seem to be formative rather than reflective.